Return and Refund Policy

At Anti Pro, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return policy below.

Eligibility for Returns

  • Items must be returned within 30 days of receiving your order.
  • Products must be unused, undamaged, and in their original packaging, including any protective films or accessories.
  • Customized or special-order items are not eligible for returns unless defective.
  • Important Note: The protective film may not achieve 100% edge-to-edge coverage due to variations in watch designs. This is a normal characteristic of the product and does not constitute a defect.

Non-Refundable Items

  • Original outbound shipping fees are non-refundable. Return shipping arrangements are explained under "How to Initiate a Return" below.
  • For ordinary returns, products that have been opened, used, or damaged are not eligible. Items that arrive defective or damaged are handled under the relevant section below.
  • Items purchased through third-party vendors or resellers are not covered under this return policy.

How to Initiate a Return

  1. Contact Us: Email us at cs@antipro.watch with your order number, reason for the return, and any supporting photos (if applicable).
  2. Return Authorization: Once approved, we will provide you with a return authorization number and instructions for sending the item back.
  3. Shipping the Return: Customers are responsible for shipping costs for ordinary returns. If an item arrives defective or is damaged in transit, Anti-Pro will cover reasonable return shipping costs after verifying the issue. We recommend using a trackable shipping service to ensure safe delivery.

Return address: After your return request is approved, follow the instructions provided by our customer service team and send the item to the Anti-Pro store:

26/F, The Cameron, 33 Cameron Road, Tsim Sha Tsui, Kowloon, Hong Kong

Restocking fee: No restocking fee is charged for approved ordinary returns.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days to the original payment method.
  • Refunds will not be issued for items returned due to dissatisfaction with normal product characteristics, such as partial coverage of the watch face.

Exchanges

  • If you need to exchange an item for a different product, please initiate a return and place a new order for the desired item.

Defective or Damaged Items

  • If your item arrives defective or damaged, please contact us within 7 days of delivery. Provide photos of the issue, and we will arrange for a replacement or refund.

Contact Information

For any questions or assistance with returns, please reach out to our customer service team at:

  • Email: cs@antipro.watch
  • Phone: +852 6892 4788