At Anti Pro, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return policy below.

Eligibility for Returns

  • Items must be returned within 30 days of receiving your order.
  • Products must be unused, undamaged, and in their original packaging, including any protective films or accessories.
  • Customized or special-order items are not eligible for returns unless defective.
  • Important Note : The protective film may not achieve 100% edge-to-edge coverage due to variations in watch designs. This is a normal characteristic of the product and does not constitute a defect.

Non-Refundable Items

  • Shipping fees are non-refundable.
  • Products that have been opened, used, or damaged are not eligible for returns.
  • Items purchased through third-party vendors or resellers are not covered under this return policy.

How to Initiate a Return

  1. Contact Us : Email us at cs@antipro.watch with your order number, reason for the return, and any supporting photos (if applicable).
  2. Return Authorization : Once approved, we will provide you with a return authorization number and instructions for sending the item back.
  3. Shipping the Return : Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure safe delivery.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days to the original payment method.
  • Refunds will not be issued for items returned due to dissatisfaction with normal product characteristics, such as partial coverage of the watch face.

Exchanges

  • If you need to exchange an item for a different product, please initiate a return and place a new order for the desired item.

Defective or Damaged Items

  • If your item arrives defective or damaged, please contact us within 7 days of delivery. Provide photos of the issue, and we will arrange for a replacement or refund.

Contact Information
For any questions or assistance with returns, please reach out to our customer service team at:

  • Email: cs@antipro.watch
  • Phone: +852 6892 4788