At Anti Pro, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return policy below.
Eligibility for Returns
- Items must be returned within 30 days of receiving your order.
- Products must be unused, undamaged, and in their original packaging, including any protective films or accessories.
- Customized or special-order items are not eligible for returns unless defective.
- Important Note : The protective film may not achieve 100% edge-to-edge coverage due to variations in watch designs. This is a normal characteristic of the product and does not constitute a defect.
Non-Refundable Items
- Shipping fees are non-refundable.
- Products that have been opened, used, or damaged are not eligible for returns.
- Items purchased through third-party vendors or resellers are not covered under this return policy.
How to Initiate a Return
- Contact Us : Email us at cs@antipro.watch with your order number, reason for the return, and any supporting photos (if applicable).
- Return Authorization : Once approved, we will provide you with a return authorization number and instructions for sending the item back.
- Shipping the Return : Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure safe delivery.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days to the original payment method.
- Refunds will not be issued for items returned due to dissatisfaction with normal product characteristics, such as partial coverage of the watch face.
Exchanges
- If you need to exchange an item for a different product, please initiate a return and place a new order for the desired item.
Defective or Damaged Items
- If your item arrives defective or damaged, please contact us within 7 days of delivery. Provide photos of the issue, and we will arrange for a replacement or refund.
Contact Information
For any questions or assistance with returns, please reach out to our customer service team at:
- Email: cs@antipro.watch
- Phone: +852 6892 4788